These General Terms and Conditions of Sale ("GTCS") are agreed upon between Extime Duty Free Paris, a simplified joint-stock company with a share capital of €1 million, headquartered at Roissypole – Le Dôme, 3 rue de la Haye – 93290 Tremblay-en-France (hereinafter referred to as "Extime Duty Free Paris" or the "Seller"), and the customer (hereinafter referred to as the "Customer").
The Seller and the Customer may also individually be referred to as a "party" (hereinafter a "Party") and collectively as the "parties" (hereinafter the "Parties").

Any sale between Extime Duty Free Paris and the Customer requires that the Customer has first fully read and unconditionally accepted these General Terms and Conditions of Sale (hereinafter referred to as the "GTCS"), which are applicable to purchases made in the Seller's boutiques located in airport terminals, excluding stores and sales corners under the brands" "NESPRESSO," "BOTTEGA VENETA," "CELINE," "FENDI," "LACOSTE" in Terminal CDG 2F, and "FNAC" (hereinafter the "Boutique(s)").

For stores and sales corners under the brand "FNAC," the Customer is invited to review the respective general terms and conditions of sale of this brand.

TO BE ELIGIBLE TO MAKE A PURCHASE IN THE BOUTIQUES, THE CUSTOMER MUST MEET ALL THE FOLLOWING CUMULATIVE CONDITIONS:

• Be a natural person, at least eighteen (18) years old, and have full legal capacity under French law;
• Fully and unconditionally accept the GTCS;
• Hold a valid boarding pass on the date of purchase for a departing flight from a terminal at Paris-Orly or Paris-Charles de Gaulle airports. The boarding pass must be for a flight departing from the same airport where the purchase is made;
• Make purchases in the Boutique for non-commercial, lawful, and personal use only.

If the Customer does not meet the conditions described above, Extime Duty Free Paris reserves the right not to proceed with the sale.

1. PREAMBLE

The GTCS govern the relationship between the Seller and the Customer purchasing goods offered by the Seller in the Boutiques. These GTCS also apply to pre-reservation and "Shop&Collect" services as described in the GTCS.

The Seller offers for sale in the Boutiques products in the following categories: perfumes, cosmetics, spirits, wine, champagne, tobacco, non-alcoholic beverages, electronic cigarettes (including vaping products), candles, fashion (including clothing, accessories, jewelry, watches, and fine jewelry), books, travel accessories (including earphones, phone chargers, and headphones), toys, traditional games, gastronomy (including coffee), and confectionery, excluding any other categories of products (hereinafter referred to as the "Goods").

The Seller reserves the right to modify the GTCS at any time by publishing a new version on its website: https://www.extimedutyfreeparis.com/.
The applicable GTCS are those accepted by the Customer on the date of purchase in the Boutique.

These GTCS are provided in French and are accessible at any time on the Seller's website via the following link: https://www.extimedutyfreeparis.com/.
The Goods are offered for sale by the Seller subject to availability.

2. PURPOSE

The GTCS define the rights and obligations of the Parties regarding the sale of Goods by the Seller to the Customer in the Boutiques. They also define the rights and obligations of the Parties regarding the pre-reservation and "Shop&Collect" services described in the GTCS.

Any purchase of Goods or request for pre-reservation and "Shop&Collect" services by the Customer constitutes acceptance of the GTCS applicable on the date of purchase.

3. CUSTOMER'S COMPLIANCE WITH THE GTCS

To make a purchase in the Boutique, the Customer must meet all the cumulative conditions listed in the introduction to the GTCS.

The Seller reserves the right not to proceed with the sale or to cancel the sale of Goods to the Customer in cases of:
(i) Suspicion or attempt of fraud or commission of a fraudulent act during the purchase in the Boutique;
(ii) Failure to present a valid boarding pass on the date of purchase in the Boutique, with its final destination, if eligible, justifying the application of the tax-free price for the Goods. The eligibility for the tax-free price is determined by the Seller in accordance with applicable French laws and regulations;
(iii) Excessive quantities of Goods purchased that do not correspond to strictly personal use;
(iv) Failure to comply with any of the prerequisites described in the introduction to the GTCS.

4. RESTRICTIONS ON CERTAIN GOODS OFFERED FOR SALE

4.1. ALCOHOL
The sale of Goods in the categories of spirits, wine, and champagne is exclusively reserved for persons aged eighteen (18) years or older. The Seller will request a valid form of identification showing the Customer's date of birth to verify that they are of legal age under French law.
The Seller will refuse the sale of these Goods to any Customer unable to provide proof of being over eighteen (18) years old.
The sale of alcohol to minors under the age of 18 is prohibited.
The consumption of alcoholic beverages during pregnancy, even in small quantities, can have serious health consequences for the child.
Excessive alcohol consumption is dangerous for health. Drink responsibly.

4.2. TOBACCO & ELECTRONIC CIGARETTES (INCLUDING VAPING PRODUCTS)
The sale of Goods in the categories of tobacco and electronic cigarettes (including vaping products) is exclusively reserved for persons aged eighteen (18) years or older. The Seller will request a valid form of identification showing the Customer's date of birth to verify that they are of legal age under French law.
The Seller will refuse the sale of these Goods to any Customer unable to provide proof of being over eighteen (18) years old.
The sale of tobacco and vaping products to minors under the age of 18 is prohibited.

5. PURCHASE PROCESS

The payment methods accepted in-store by the Seller are outlined in Article 7 of the General Terms and Conditions of Sale (GTC).

5.1 PAYMENT BY BANK CARD, E-WALLET, OR PAYMENT LINK

When paying by bank card, e-wallet, or payment link, the sale becomes final once the payment is approved by the Client's bank account-holding financial institution.
In the event of payment refusal by the Client or their bank, the sale will be canceled.

5.2 PAYMENT IN CASH

The sale becomes final when the Client pays the full purchase amount for the Goods in cash to the Seller.
If the Client does not pay the total amount in cash, the sale will be canceled.

6. PRICING

6.1 PRICES APPLICABLE IN STORES

• For Clients not eligible for VAT refunds under French law, the prices of Goods sold in stores are displayed in euros (€) inclusive of all taxes (VAT).
• For Clients eligible for VAT refunds, prices are displayed in euros (€) exclusive of taxes (excl. VAT).

Any change in applicable tax rates, as per French law, will immediately affect the sales prices.

6.2 DISCOUNT POLICY FOR THE EXTIME REWARDS LOYALTY PROGRAM

Clients who are members of the Extime Rewards loyalty program may enjoy its benefits during in-store purchases, per the program’s General Terms of Use.
To benefit from these advantages, Clients must agree to the General Terms of Use available here: Extime Rewards Conditions.

6.2.1 Permanent Discount on Beauty Products
Loyalty program members receive a permanent discount on beauty products. Details are provided in the program’s terms of use.

6.2.2 Additional Benefits
Members also enjoy:

• Accumulating and redeeming Extime Points per the loyalty program's terms.
• Access to special offers from the Seller.

7. PAYMENT IN STORES

Payment for Goods must be completed in full at the time of purchase. No payment extensions or facilities are provided. If full payment is not made, the sale will be canceled.

Accepted payment methods include:

• Cash in the following currencies: EUR, USD, GBP, CHF, JPY, CAD, SEK, NOK, CNY.
• By credit card, with the following cards: Visa, Mastercard, American Express, JCB, Diners Club, Discover, and CUP.
• Upon the customer’s request, via a secure payment link sent by the Seller through Voxpay, within stores under the BVLGARI, TIFFANY, and HERMES brands, as well as for items sold by the Seller on the Exclusive Terminal at Roissy Charles de Gaulle Airport.
• E-wallets: Alipay, WeChat, Google Pay, Apple Pay.

In case of cash payments:

• Change is only given in euros (€).
• For foreign currencies, the exchange rate is based on the European Central Bank rate plus a markup (“mark-up”), regularly updated. Details, including the markup, are provided on the Client’s receipt.

For card or e-wallet payments:

• The Client may pay in their card’s currency if supported by their bank. Note that international transaction fees may apply, which are not reimbursed by the Seller.

Non-accepted payment methods:

• Checks, electronic money, or unlisted vouchers (e.g., vacation vouchers).

8. LEGAL WARRANTIES

All Goods sold in stores are covered under French law by the legal guarantee of conformity and the legal guarantee against hidden defects.

8.1 LEGAL GUARANTEE OF CONFORMITY

8.1.1 Seller’s Obligation to Deliver Conforming Goods

• The Client has two years from delivery to invoke the guarantee for any non-conformity.
• For digital elements, this period may extend if continuous service is provided.

8.1.2 Repair or Replacement Options
Clients may request repair or replacement, free of charge, within a reasonable period, not exceeding 30 days.

8.1.3 Price Reduction or Contract Termination
Clients may request a price reduction or terminate the contract in cases of unresolved conformity issues.

8.1.6 Reimbursement
Refunds are made within 14 days of receipt of the returned Goods, using the same payment method as the initial purchase.

8.2 LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

The Seller guarantees against hidden defects that make the Goods unfit for their intended use. Clients have two years from defect discovery to invoke this guarantee.

For questions about these guarantees, contact Extime Duty Free Paris Customer Service:
Customer Support.

CONTRACTUAL RETURN POLICY FOLLOWING A CHANGE OF MIND

Without prejudice to the legal guarantees (described in Article 8 of the GTC), this section outlines the contractual return policy following a change of mind, applicable to the Customer's Goods.

9.1 RETURN DEADLINE

• To return Goods physically in-store, the Customer may do so only on the day of purchase. Failing that, returns must be made as outlined in the second paragraph of this Article 9.1 of the GTC.
• The Customer may return Goods via postal service within thirty (30) calendar days from the date of purchase.

9.2 CONDITIONS FOR RETURNABLE GOODS

9.2.1 Specific Conditions:
Certain Goods may only be returned under the following conditions:

• Beauty products (excluding makeup): Only if unused (hermetically sealed) and intact.
• In-ear headphones and earrings: Only if unused and still in their original sealed packaging.
• Fashion items: Only if not purchased at a discount or during sales.

9.2.2 Non-returnable Goods:
The following Goods cannot be returned:

• Makeup products,
• Non-alcoholic beverages,
• Tobacco,
• Luxury watches and jewelry,
• Underwear and swimwear,
• Spirits, wine, champagne,
• Gastronomy and confectionery products,
• Customized products.

9.2.3 General Conditions:
To be eligible for a return, Goods must be in new condition, in their original packaging (including protective materials, original box, and packaging), and include all accessories, warranty card, and other documents provided.

9.3 IN-STORE RETURN PROCEDURE

• The Customer must ensure the Goods comply with Articles 9.1 and 9.2 of the GTC.
• Proof of purchase must be presented. Without it, the Seller may refuse the return, and the Goods will neither be exchanged nor refunded.

Return outcomes:

• Non-compliance: The Goods will neither be refunded nor exchanged.
• Compliance: Goods will either be refunded to the original payment method or exchanged for the same new item (subject to availability).

9.4 POSTAL RETURN PROCEDURE

9.4.1 Product Return:

• The Customer must first ensure the Goods meet the conditions in Articles 9.1 and 9.2.
• Contact the Seller's Customer Service using the link: After-sales inquiries under "I have a post-sale question" and then "Change of mind".
• After review, the Seller may request photos of the Goods. If approved, the Customer must ship the Goods to the provided address, ensuring they comply with the conditions outlined in Article 9.2.

Return costs and responsibilities:

• Return shipping costs are borne by the Customer.
• Customs duties (for returns from outside the EU) are also the Customer's responsibility.
• The Seller is not liable for unreceived returns.

Confirmation and quality check:

• Upon receipt, the Seller will confirm via email. If no email is received within 14 business days, the Customer should contact the carrier with their tracking number.
• Goods will be inspected for compliance with Articles 9.1 and 9.2.
• Non-compliance: The Goods will be returned to the Customer at the Seller's expense. Customs duties (if applicable) remain the Customer's responsibility.
• Compliance: Refunds will be processed to the original payment method, or, upon request, PayPal reimbursement is available for purchases made in cash or in foreign currency.

10. INTELLECTUAL PROPERTY

The trademarks "Extime" and "Extime Duty Free," along with all figurative or non-figurative trademarks, illustrations, images, logos, and content belonging to the Seller or other companies in the Stores, remain the exclusive property of their respective owners.

Any reproduction, modification, or use of these elements without prior written authorization is strictly prohibited. This prohibition includes all copyrighted materials, designs, models, and patents used in the Stores.

CUSTOMER SERVICE

For any inquiries, complaints, or refunds, the Customer may contact the Seller directly using the following link:
Customer Service
Phone number to contact the Seller's Customer Service (Monday to Friday, 9:00 AM to 5:00 PM - Paris Time, France): +33 1.76.27.68.19.

12. PERSONAL DATA

The Seller collects the Customer's personal data for the purpose of executing the sale: title, last name, first name, and phone number.

The Customer has the right to access, correct, and delete their personal data, as well as the right to request restrictions on the processing of their data.
The terms under which the Seller collects, processes, and retains the Customer's personal data, along with the Customer's rights, are detailed in the Seller's Privacy Policy available at the following link:
Privacy Policy

The Seller (Extime Duty Free Paris) acts as the data controller for the processing described in Articles 12.1, 12.2, 12.3, and 12.4 of the GTC.

12.1 BOARDING PASS DATA COLLECTION

This collection is required to meet legal obligations related to the tax declaration for "duty-free" sales.

• Data is also used for statistical purposes, such as analyzing sales activities and calculating applicable royalties.
• This processing is based on the Seller's legitimate interest in improving services and enhancing shopping experiences.

Retention period:

• Six (6) years for tax obligations.
• Two (2) years for statistical purposes.

Recipients:

• Internal services, customs authorities, and IT service providers (software developers and data hosts).
• Data is stored within the European territory.

Customer rights:
Customers can exercise their rights (access, correction, deletion, limitation, and objection) by emailing:
donneesperso@dutyfree.paris.extime.com
They may also lodge a complaint with a supervisory authority.

12.2 VIDEO SURVEILLANCE

This collection is intended to ensure the safety of individuals and property and to identify perpetrators of theft, damage, or assault, using AI to analyze suspicious behavior.

• This processing is based on the Seller's legitimate interest in implementing measures to reduce shrinkage.

Retention period:

• One (1) month.

Recipients:

• Internal services, law enforcement authorities, and IT service providers (software developers and data hosts).
• Data is stored within the European territory.

Customer rights:
Customers can exercise their rights (access, correction, and deletion) by emailing:
donneesperso@dutyfree.paris.extime.com
They may also lodge a complaint with a supervisory authority.

12.3 SHOP & COLLECT

The Seller collects personal data for the execution of the sale: title, last name, first name, phone number, email address, and return flight date.

Customer rights:
Customers have the right to access, correct, delete, and limit the processing of their data.
The terms are detailed in the Seller's Privacy Policy available at the following link:
Privacy Policy

12.4 PRE-RESERVATION

The Seller collects personal data for the execution of the sale: title, last name, first name, phone number, email address, and flight date.

Customer rights:
Customers have the right to access, correct, delete, and limit the processing of their data.
The terms are detailed in the Seller's Privacy Policy available at the following link:
Privacy Policy

SHOP & COLLECT

The Seller offers the Customer a free "Shop & Collect" service. This service allows the Customer to make purchases in Boutiques before their outbound flight departing from Paris-Orly or Paris-Charles de Gaulle airport terminals and retrieve said purchases at the designated collection point in the return terminal (located within the same airport as the outbound flight, with the list of collection points provided in this section of the GTC) upon arrival from their return flight.

Example illustrating the first paragraph of this GTC section:

• Paris-Orly Airport: The Customer must take their outbound flight from Paris-Orly Airport, and their return flight must also arrive at Paris-Orly Airport. Purchases will be collected at the designated collection point in the return terminal within Paris-Orly Airport.
• Paris-Charles de Gaulle Airport: The Customer must take their outbound flight from Paris-Charles de Gaulle Airport, and their return flight must also arrive at Paris-Charles de Gaulle Airport. Purchases will be collected at the designated collection point in the return terminal within Paris-Charles de Gaulle Airport.

The "Shop & Collect" service is not available for tobacco products.

During their purchase at the Boutique, if the Customer wishes to use the "Shop & Collect" service, they must provide the Seller with the date, time of arrival, and flight number of their return flight to one of the terminals at Paris-Orly or Paris-Charles de Gaulle airports.

The "Shop & Collect" service is not available to Customers taking a one-way or return flight only, departing from or arriving at the terminals of Paris-Orly or Paris-Charles de Gaulle airports.

If there is any change in the arrival date, time, or flight number for their return flight, the Customer must inform the Seller as soon as possible.

If the Customer does not collect their purchases at the collection point within 48 hours of the communicated return flight arrival, the Seller reserves the right to cancel the order. The Customer will then be reimbursed in full for the items included in the "Shop & Collect" service as soon as possible.

List of collection points:

• Paris-Charles de Gaulle Airport
• Terminal 1: Right of the Customs desk in the baggage claim area
• Terminal 2 AC: Just before the final exit (closed in 2023)
• Terminal 2 BD: Opposite carousel no. 5 in the baggage claim area
• Terminal 2 E KLM: Opposite carousel no. 41 in the baggage claim area
• Terminal 2 F: Opposite carousel no. 24 in the baggage claim area
• Terminal 2 G: Opposite carousel no. 2 in the baggage claim area
• Terminal 3: Opposite carousel no. 3 in the baggage claim area
• Paris-Orly Airport
• Orly 1: At the arrivals-level Boutique
• Orly 2: Same level as aircraft exits (level 2), before descending to baggage claim and exit (level 0)
• Orly 3: Opposite carousel no. 3 in the baggage claim area
• Orly 4: After baggage claim, in the corridor to the final exit

The "Shop & Collect" service does not affect the Customer’s legal rights and guarantees as described in Article 8 of the GTC.

For any questions regarding the "Shop & Collect" service, the Customer is invited to contact the Seller's Customer Service team, whose contact details can be found in Article 11 of the GTC.

SHOP & COLLECT

The Seller offers the Customer a free "Shop & Collect" service. This service allows the Customer to make purchases in Boutiques before their outbound flight departing from Paris-Orly or Paris-Charles de Gaulle airport terminals and retrieve said purchases at the designated collection point in the return terminal (located within the same airport as the outbound flight, with the list of collection points provided in this section of the GTC) upon arrival from their return flight.

Example illustrating the first paragraph of this GTC section:

• Paris-Orly Airport: The Customer must take their outbound flight from Paris-Orly Airport, and their return flight must also arrive at Paris-Orly Airport. Purchases will be collected at the designated collection point in the return terminal within Paris-Orly Airport.
• Paris-Charles de Gaulle Airport: The Customer must take their outbound flight from Paris-Charles de Gaulle Airport, and their return flight must also arrive at Paris-Charles de Gaulle Airport. Purchases will be collected at the designated collection point in the return terminal within Paris-Charles de Gaulle Airport.

The "Shop & Collect" service is not available for tobacco products.

During their purchase at the Boutique, if the Customer wishes to use the "Shop & Collect" service, they must provide the Seller with the date, time of arrival, and flight number of their return flight to one of the terminals at Paris-Orly or Paris-Charles de Gaulle airports.

The "Shop & Collect" service is not available to Customers taking a one-way or return flight only, departing from or arriving at the terminals of Paris-Orly or Paris-Charles de Gaulle airports.

If there is any change in the arrival date, time, or flight number for their return flight, the Customer must inform the Seller as soon as possible.

If the Customer does not collect their purchases at the collection point within 48 hours of the communicated return flight arrival, the Seller reserves the right to cancel the order. The Customer will then be reimbursed in full for the items included in the "Shop & Collect" service as soon as possible.

List of collection points:

• Paris-Charles de Gaulle Airport
• Terminal 1: Right of the Customs desk in the baggage claim area
• Terminal 2 AC: Just before the final exit (closed in 2023)
• Terminal 2 BD: Opposite carousel no. 5 in the baggage claim area
• Terminal 2 E KLM: Opposite carousel no. 41 in the baggage claim area
• Terminal 2 F: Opposite carousel no. 24 in the baggage claim area
• Terminal 2 G: Opposite carousel no. 2 in the baggage claim area
• Terminal 3: Opposite carousel no. 3 in the baggage claim area
• Paris-Orly Airport
• Orly 1: At the arrivals-level Boutique
• Orly 2: Same level as aircraft exits (level 2), before descending to baggage claim and exit (level 0)
• Orly 3: Opposite carousel no. 3 in the baggage claim area
• Orly 4: After baggage claim, in the corridor to the final exit

The "Shop & Collect" service does not affect the Customer’s legal rights and guarantees as described in Article 8 of the GTC.

For any questions regarding the "Shop & Collect" service, the Customer is invited to contact the Seller's Customer Service team, whose contact details can be found in Article 11 of the GTC.

13. SHOP & COLLECT

The Seller offers the Customer a free “Shop & Collect” service. This service allows the Customer to make purchases in the Shops before their outbound flight departing from the Terminals of Paris-Orly or Paris-Charles de Gaulle airports and collect said purchases at the collection point of the return terminal (located in the same airport as their outbound flight and listed in this article of the T&Cs) upon arrival of their return flight.

Example illustrating the first paragraph of this article of the T&Cs:

For using the "Shop & Collect" service at Paris-Orly airport:
The Customer must take their outbound flight departing from Paris-Orly airport, and the arrival of their return flight must also take place at Paris-Orly airport. The Customer will collect their purchases at the collection point of the return terminal located at Paris-Orly airport.

For using the "Shop & Collect" service at Paris-Charles de Gaulle airport:
The Customer must take their outbound flight departing from Paris-Charles de Gaulle airport, and the arrival of their return flight must also take place at Paris-Charles de Gaulle airport. The Customer will collect their purchases at the collection point of the return terminal located at Paris-Charles de Gaulle airport.

It is specified that the "Shop & Collect" service is not available for products in the tobacco category.

When making a purchase in the Shop, if the Customer wishes to benefit from the "Shop & Collect" service, they must provide the Seller with the date, arrival time, and flight number of their return flight within one of the Terminals of Paris-Orly or Paris-Charles de Gaulle airports.

The "Shop & Collect" service is not available to Customers making a one-way flight only or a return flight only departing from or arriving at the Terminals of Paris-Orly or Paris-Charles de Gaulle airports.

In the event of a change in the return flight date, time, or flight number, the Customer must notify the Seller as soon as possible.

If the Customer does not collect their purchases at the collection point within 48 hours after the return flight arrival communicated to the Seller, the Seller may cancel the order. The Customer will then be refunded in full for the purchases subject to the "Shop & Collect" service as soon as possible.

The list of collection points is as follows:

Paris-Charles de Gaulle Airport:

• Terminal 1: The Shop & Collect collection point is located to the right of the Customs office in the baggage claim area.
• Terminal 2 AC: The Shop & Collect collection point is located just before the final exit – closed in 2023.
• Terminal 2 BD: The Shop & Collect collection point is located in the baggage claim area, opposite conveyor belt No. 5.
• Terminal 2 E KLM: The Shop & Collect collection point is located in the baggage claim area, opposite conveyor belt No. 41.
• Terminal 2 F: The Shop & Collect collection point is located in the baggage claim area, opposite conveyor belt No. 24.
• Terminal 2 G: The Shop & Collect collection point is located in the baggage claim area, opposite conveyor belt No. 2.
• Terminal 3: The Shop & Collect collection point is located in the baggage claim area, opposite conveyor belt No. 3.

Paris-Orly Airport:

• Orly 1: The Shop & Collect collection point is located at the arrivals-level shop.
• Orly 2: The Shop & Collect collection point is located on the same level as the aircraft exits (Level 2) before descending to the baggage claim area and exit (Level 0).
• Orly 3: The Shop & Collect collection point is located in the baggage claim area, opposite conveyor belt No. 3.
• Orly 4: The Shop & Collect collection point is located past the baggage claim area, in the corridor leading to the final exit.

It is noted and understood that the "Shop & Collect" service does not impede the application of legal guarantees (described in Article 8 of the T&Cs) available to the Customer.

For any questions related to the "Shop & Collect" service, the Customer is invited to contact the Seller's Customer Service, whose contact details are listed in Article 11 of the T&Cs.

PRE-RESERVATION

14.1 PRE-RESERVATION SYSTEM

Before going to Paris-Orly or Paris-Charles de Gaulle airport to catch a flight from the terminals of the said airports, the Customer can contact the Seller's Customer Service (whose contact details are provided in Article 11 of the T&Cs) to pre-reserve the Goods sold in the Seller's Shops. When contacting the Seller's Customer Service, the Seller will inform the Customer about the Goods available in the Shops and will carry out the pre-reservation. During this contact, the Customer must provide the Seller with the date, time, and flight number for their departure from the terminals at Paris-Orly or Paris-Charles de Gaulle airports. If the Customer does not receive a response regarding the availability of the Goods during the contact attempt, the pre-reservation will be considered unconfirmed. If there is a change in the date, time, or flight number for the Customer's departure from the terminals of Paris-Orly or Paris-Charles de Gaulle airports, the Customer must inform the Seller as soon as possible.

If the Customer does not visit the Shops on the day of their flight as communicated to the Seller, the Seller may cancel the pre-reservation. If a remote payment (total or partial) has been made, the Customer will be refunded as soon as possible to the bank account used for payment. The pre-reservation service provided by the Seller is free of charge. This service is only available to Customers flying from the terminals of Paris-Orly or Paris-Charles de Gaulle airports. The pre-reservation service is not available for Customers returning to the terminals of Paris-Orly or Paris-Charles de Gaulle airports. The Seller reserves the right not to proceed with the pre-reservation or to cancel the pre-reservation of Goods for the Customer in the event of: (i) Suspected fraud or an attempt at fraudulent activity during the pre-reservation; (ii) Failure to present a valid boarding pass on the day of their visit to the Shop, and if eligible, the final destination justifies the application of the tax-free price for the Goods. It is specified that eligibility for the tax-free price is determined by the Seller in accordance with the applicable French legal and regulatory provisions; (iii) If the quantity of Goods pre-reserved is excessive and does not correspond to strictly personal use; (iv) Non-compliance with any of the prerequisites described in the introduction of the T&Cs.

14.2 PRE-RESERVATION WITH OR WITHOUT ADVANCE PAYMENT

Depending on the type of Goods and within the limits of available stock, the Customer can make pre-reservations with the Seller with advance payment (Article 14.2.1) or without advance payment (Article 14.2.2). For pre-reservations of the Goods identified in Article 14.2.1, the Customer must make the pre-reservation at least seven (7) working days before their visit to Paris-Orly or Paris-Charles de Gaulle airport. For pre-reservations of the Goods identified in Article 14.2.1, the Customer must make the pre-reservation at least three (3) working days before their visit to Paris-Orly or Paris-Charles de Gaulle airport.

14.2.1 With Advance Payment

As part of the pre-reservation service offered by the Seller, for unique and/or exceptional items and/or unlisted Goods subject to a specific request from the Customer (including but not limited to grand cru wines, high jewelry pieces, specific sizes), the Customer must make a remote payment for the Goods before visiting Paris-Orly or Paris-Charles de Gaulle airport. In this case, the payment will be made, at the Customer’s choice, either as a partial payment (in this case, the Customer must pay at least 50% of the price of the Goods, all taxes included, for a Customer not eligible for tax exemption according to French legal and regulatory provisions, or 50% of the price excluding taxes for a Customer eligible for tax exemption) or in full. To make the full or partial payment, the Customer must make a bank transfer to the Seller’s bank account details provided by the Seller, or via a secure payment link sent by the Seller through Voxpay. If the Customer does not make the full or partial payment on the same day of their pre-reservation, the Seller reserves the right to cancel the pre-reservation. It is reminded that the Seller accepts the above-mentioned payments within the limits of the applicable caps set by French legislation and regulations. In case of partial payment, the partial price of the Goods must be paid at the time of pre-reservation by the Customer. The Seller does not grant any delay or payment facility. Failure to make the partial payment at the time of pre-reservation will result in the pre-reservation being canceled by the Seller. In case of full payment, the full price of the Goods must be paid at the time of pre-reservation by the Customer. The Seller does not grant any delay or payment facility. Failure to make the full payment at the time of pre-reservation will result in the pre-reservation being canceled by the Seller. For payments made by bank transfer or through a payment link, the Customer is reminded that their bank may apply international banking fees. The Seller will not be responsible for these fees. Additionally, the Seller does not intervene in setting the exchange rate for bank transfer payments and no reimbursement can be requested from the Seller on this basis. Since the advance payment described in this Article 14.2.1 constitutes a distance sale, the Customer benefits from the right of withdrawal described in Article 14.3 of the T&Cs.

14.2.2 Without Advance Payment

As part of the pre-reservation service, for Goods of low value (expressly excluding the Goods identified in Article 14.2.1), the Customer can make the pre-reservation and pay for the pre-reserved Goods in the Shop during their visit to Paris-Orly or Paris-Charles de Gaulle airport on the day of their flight. It is specified that under this Article 14.2.2 of the T&Cs, no distance sale is carried out. Payment for the pre-reserved Goods by the Customer will take place, if the Customer wishes to buy them, in the Shop.

14.2.3 Cancellation of Pre-Reservation

Without prejudice to the right of withdrawal available to the Customer in the case of a distance purchase (as described in Article 14.3 of the T&Cs), the Customer is free to cancel their pre-reservation at any time. In this case, the Customer will be refunded by the Seller as soon as possible to the bank account used for the payment.

14.3 RIGHT OF WITHDRAWAL

Under Article L. 221-18 of the Consumer Code, the Customer has the right to withdraw without providing a reason. The Customer can exercise this right within 14 (fourteen) days from the day after receiving the Goods of the order. The Customer can exercise their right of withdrawal by using the withdrawal form provided in Annex 1 of the T&Cs or by any other clear statement expressing their intention to withdraw. If the Customer wishes, and without this being mandatory, they can express their intention to withdraw by submitting the withdrawal form in person at the Seller's store (as presented in Annex 1 of the T&Cs). For convenience, the Customer can contact the Seller by reaching the Extime Duty Free Paris Customer Service at the following link: https://www.extimedutyfreeparis.com/hc/fr/articles/16172327364498. To ensure the withdrawal period is respected, the Customer only needs to transmit the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. If the Customer wishes to return the Goods to the store: the Customer returns the Goods in new condition, in their original packaging, accompanied by a proof of the returned order amount (e.g., an email confirmation of the order or invoice). The Customer is informed that they must carry out this return without undue delay, and no later than fourteen (14) days after communicating their decision to withdraw. The costs of returning the Goods are borne by the Customer. Since the Customer is returning the Goods themselves to the store, no reimbursement of delivery costs for this return will be made by the Seller. If the Customer wishes to return the Goods by mail: the Customer returns the Goods to the address provided by the Seller following the withdrawal request. The Customer must return the Goods in new condition, in their original packaging, accompanied by a proof of the returned order amount (e.g., an email confirmation of the order or invoice). The Customer is informed that they must carry out this return without undue delay, and no later than fourteen (14) days after communicating their decision to withdraw. The direct costs of returning the Goods are borne by the Customer. The Customer is informed that in case of return from a non-EU country, customs fees will apply. Customs declarations and fees are the responsibility of the Customer. The Seller will not accept any Goods for which customs fees remain unpaid. The Customer is informed that under Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders involving:

• The provision of goods or services whose price depends on fluctuations in the financial market outside the control of the professional and may occur during the withdrawal period;
• The provision of goods made according to the specifications of the Customer or clearly personalized;
• The provision of goods that may deteriorate or expire rapidly;
• The provision of goods that have been unsealed by the Customer after delivery and cannot be returned for hygiene or health protection reasons;
• The provision of goods that, after delivery and by their nature, are mixed inseparably with other items;
• The provision of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the in the market beyond the Seller’s control.
• The Seller will refund the Customer for the Goods returned under the right of withdrawal without undue delay and no later than fourteen (14) days from the day the Seller is informed of the Customer's decision to withdraw from the contract. The Seller will use the same method of payment as the one used by the Customer for the original transaction. However, the Seller may delay the refund until they have received the Goods back or until the Customer has provided proof of shipment, whichever comes first.

15. LEGAL AND REGULATORY OBLIGATIONS
    The Seller is not responsible for purchases made by the Client (including, but not limited to, compliance with customs allowances), nor for the application of any customs duties or taxes that may be required in the transit country and upon arrival in the destination country.
    It is reminded that the Client must comply with French and European Union legal and regulatory provisions regarding money laundering. The Seller may implement all necessary control operations to ensure that the Client complies with these obligations. The Seller reserves the right not to sell, deliver, or cancel the sale of Goods to a Client who fails to comply with or contravenes these obligations.
    Furthermore, the Seller reserves the right not to sell, deliver, or cancel the sale of Goods to a Client who fails to comply with or contravenes French and European Union legal and regulatory provisions regarding restrictive measures applicable to Russia.
    The Client is informed that all or part of the Goods purchased, depending on their nature, will be delivered in an official sealed bag.
16. GENERAL PROVISIONS
    16.1 PARTIAL INVALIDITY
    If one or more provisions of these Terms and Conditions (T&Cs) are deemed invalid or declared as such under a law, regulation, or as a result of a final decision by a competent court, the other provisions will remain valid and enforceable.
    16.2 NON-WAIVER
    The fact that one of the Parties does not invoke a breach of any obligation stated in these T&Cs by the other Party should not be interpreted as a waiver of the obligation in question for the future.
    16.3 MEDIATION
    In accordance with the first paragraph of Article L.612-1 of the Consumer Code, the Client has the right to resort free of charge to a consumer mediator for the amicable resolution of a dispute with a professional. For this purpose, the professional guarantees the consumer effective access to a consumer mediation system.
    In case of a dispute with the Seller, without it being a prerequisite for resorting to the court, the Client can contact the consumer mediator whose contact details are as follows:
    The Société de la Médiation Professionnelle
    • Website: www.mediateur-consommation-smp.fr
    • Postal address:
    The Société de la Médiation Professionnelle
    Médiateur-Consommation-Smp
    24 rue Albert de Mun
    33000 Bordeaux
    • Email contact available at: www.mediateur-consommation-smp.fr/contact/

16.4 APPLICABLE LAW AND COMPETENT JURISDICTION
These T&Cs are governed by French law.
In the event of a dispute regarding the existence, interpretation, execution, or termination of these T&Cs or any sales made, the Parties will attempt to reach an amicable agreement.
Any dispute between the Parties related to the existence, interpretation, execution, or termination of these T&Cs and any purchase made by the Client will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the competent French courts in accordance with the provisions of the Code of Civil Procedure.

ANNEX 1: WITHDRAWAL FORM MODEL

(Please complete and submit this form only if you wish to withdraw)
To: Extime Duty Free Paris, a simplified joint-stock company with a capital of 1 million euros, headquartered at Roissypole – Le Dôme, 3 rue de la Haye – 93290 Tremblay-en France:
I/We () hereby notify you of my/our () intention to exercise my/our (*) right of withdrawal regarding the following order: